Customer Service

Qualifications

The successful candidate will possess excellent organizational and time-management skills along with problem-solving abilities and previous Customer Service experience, preferably in chemicals and materials or another related industry
2+ years of successful customer service experience
Detailed-oriented, reliable, able to think on your feet and problem solve
Proven ability to work effectively with both external customers and internal operations
Excellent oral and written communication skills
Experience using Microsoft office and SOP software
Outstanding relationship building and customer service skills
Highly organized and detail focused approach
Ability to investigate issues and develop a solution
Interested candidates must be legally authorized to work in the United States

Serve as the primary contact for customer orders, satisfactorily managing the order process from receipt of order to delivery
Effectively communicate with customers, informing them as required of order status, delivery times and any potential issues
Manage all communicate all pricing information to ensure accurate invoicing
Serve as the front line response response for resolving customer order issues
Collaborate and communicate with Account Mangers in the field with regard to customer orders and customer satisfaction
Build relationships with customer's purchasing department personnel to understand and anticipate their needs
Efficiently use internal ERP, CRM, Demand Planning and other software to successfully complete customer orders
Place orders directly with outside suppliers for direct shipment when required
Collaborate and communicate effectively with warehouse personnel
Use strong people skills to tactfully and patiently address complex problems
Complete special projects as assigned by management as needed