Customer Service
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Qualifications
- The successful candidate will possess excellent organizational and time-management skills along with problem-solving abilities and previous Customer Service experience, preferably in chemicals and materials or another related industry
- 2+ years of successful customer service experience
- Detailed-oriented, reliable, able to think on your feet and problem solve
- Proven ability to work effectively with both external customers and internal operations
- Excellent oral and written communication skills
- Experience using Microsoft office and SOP software
- Outstanding relationship building and customer service skills
- Highly organized and detail focused approach
- Ability to investigate issues and develop a solution
- Interested candidates must be legally authorized to work in the United States
Responsibilities
- Serve as the primary contact for customer orders, satisfactorily managing the order process from receipt of order to delivery
- Effectively communicate with customers, informing them as required of order status, delivery times and any potential issues
- Manage all communicate all pricing information to ensure accurate invoicing
- Serve as the front line response response for resolving customer order issues
- Collaborate and communicate with Account Mangers in the field with regard to customer orders and customer satisfaction
- Build relationships with customer's purchasing department personnel to understand and anticipate their needs
- Efficiently use internal ERP, CRM, Demand Planning and other software to successfully complete customer orders
- Place orders directly with outside suppliers for direct shipment when required
- Collaborate and communicate effectively with warehouse personnel
- Use strong people skills to tactfully and patiently address complex problems
- Complete special projects as assigned by management as needed